Satisfied Clients

Does this sound familiar? One of your clients has just brought in his information for you to prepare his annual Taxation Returns. You notice that there is a new name on the top of his Bank Statements so you ask the obvious question. He replies by saying that he started using a new company during […]

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Have you ever entered your local Business Awards competition? The winner is determined by votes registered by their clients or customers. This is really a very public survey of client satisfaction. Are you prepared for such a public viewing of your practice?   Strangely, you could score well on a client satisfaction survey, but still not giving […]

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